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Frequently asked questions

Everything You Need To Know

 

Farm and Animal Welfare

  • All our produce is 100% organic however not all our animals are reared on Coombe Farm due to space. Farming the vast range of animals, we sell on the website would be very difficult and would require a lot more land than we have. Therefore, we use organically certified farms that are specialists in farming the animals they do. Our beef, lamb and pork are reared on our farm at HQ, our poultry is reared on an organic farm a few miles away, our venison is based in Devon. Our pigs have only recently been added to Coombe Farm so we are still working with our original family farm in Langport, 20 minutes away until our farm is producing a continuous number of pigs for our customers. Our salmon is slightly different, we use Glenarm for our smoked salmon who are based in Ireland and JCS Salmon Specialist based in Scotland, the reason we use these two companies is that they rear the highest quality organic salmon and we want our customers to have the best. 

  • Our lamb is 100% grass-fed. Our beef is 85% grass-fed but throughout their lives, they are supplemented with 15% grain, however, it isn’t a processed grain, it is made up of our homegrown organic crops. The reason we feed our beef our homegrown grain is for welfare reasons because throughout their life they may need a little helping hand. The regulations towards calling the animals ‘grass-fed’ is that they must be 85% or more, as our beef is we call them grass-fed. In regards to our pork, they are all fed with organic grain, pigs will rummage amongst the ground however they will not consume enough grass to maintain a suitable diet, this is also the same for the poultry. Our venison is fed majority grass however where they are reared spelt is produced so they are fed the husk that is taken off the pearled spelt because there is nutritional value in it otherwise it would go to waste.

  • Coombe Farm Organic is certified by the Soil Association www.soilassociation.org, the UK's largest organic certification body. We are not only proud of this but we want to go further. At Coombe Farm, we not only believe in sustainability - we live it.

    Organic food is food which is produced using environmentally and animal-friendly farming methods on organic farms. These methods are legally defined and any food sold as 'organic' must be strictly regulated.

    Organic farming recognises the direct connection between our health and how the food we eat is produced. Artificial fertilisers are banned and farmers develop fertile soil by rotating crops and using compost, manure and clover.

    Organic animals enjoy the very highest welfare standards – they are truly free-range and have plenty of space and access to fields. For more information please have a look at www.soilassociation.org/whatisorganic.

Products and Cooking

  • You will find all the ingredients on the relevant produce pages.

  • Your produce will last in the freezer until their best before date, the product you put in your fridge needs to be consumed with 5 days once it has fully defrosted.

  • We don’t recommend it; it is better to defrost the produce before cooking.

  • Yes, once you have cooked the produce and allowed to cool you can then freeze the leftovers.

Delivery and Orders

  • We currently dleiver to all UK Mainland. We do not deliver to Ireland because we cannot guarantee your box will arrive with you in time for the products to still be frozen.

    If you are local, with a BA, EX, DT or TA postcode, you can click and collect from our shop here at the farm.

  • We deliver our boxes Tuesday – Saturday every week. If you place your order before 12pm we can usually process and deliver your box to you within 24 hours or  your preferred day. 

    Click & Collect orders will be available between 10am & 4pm on your preferred day.

  • Delivery costs £3.95, Tuesday - Saturday or is free for orders over £90.

    Click and Collect is free.

  • No, when you go through the checkout there is a designated box to write any delivery notes. We would advise that you choose somewhere in the shade so it stays cool, especially through the summer. On the morning of your delivery date, our courier will send you a text message or email, whichever you prefer with an hourly time slot for delivery so you know when to expect your box. They can deliver without contact if you are self-isolating.

  • We have a minimum order of £40. 

  • Our products will stay frozen for up to 40 hours. When you receive your order, you can simply put the produce in the freezer or put it in the fridge to defrost.

  • At Coombe Farm, we believe in sustainability and so all of the packaging you receive is recyclable.

Payment

  • We accept all credit and debit cards except American Express. You can also checkout using PayPal.

  • Yes, it is very safe to pay online using our website as we use the latest security standards and do not save any bank details.

  • When you are checking out there is a designated box for entering your code into in order to use your gift voucher.

  • Unfortunately, we cannot accept returns for our produce due to the nature of perishable delivery. However, if for any reason you are unhappy with your produce please contact our customer service to resolve.